Simple when plans change
You do not need special wording or a reason to ask us to cancel a paid Relive order.
Cancel before guest uploads open for a full refund.
This is Relive's voluntary promise. It sits alongside, and does not replace, your statutory cancellation and consumer rights.
Our refund promise
If you cancel a paid package before the scheduled guest upload opening date, seven days before the wedding, we will refund the package price in full to the original payment method. If you change the wedding date before uploads open, the deadline moves with it. Once uploads have opened, moving the wedding later does not restart this voluntary promise. There is no charge to cancel Gallery.
Your 14-day right
For an online purchase, the statutory cancellation period normally runs for 14 days from the day after the contract is made. If you expressly ask us to start during that period and then cancel, the law may permit a proportionate charge for service already supplied. The right can end after full performance only where the legally required request and acknowledgement were recorded.
After guest uploads open
The voluntary full-refund promise ends when guest uploads open. A later cancellation is reviewed based on the service already supplied and may receive a proportionate refund where appropriate. This does not shorten a statutory cancellation period or remove remedies for a service that was faulty, unavailable, or not as sold. Contact us and we will provide any repeat performance, price reduction, or refund required by law.
How refunds are made
We will confirm the cancellation and issue an agreed refund without undue delay. Where a refund is due under your statutory cancellation right, we will issue it no later than 14 days after receiving your cancellation notice. Banks and payment providers may take additional time to display it.
Model cancellation form
To: Christopher Duke, trading as Relive Group, at hello@relive.wedding.
I give notice that I wish to cancel my Relive service. My name is [name], my account email is [email], my order date is [date], and my wedding date is [date].
My address is [address]. Date: [date]. Signature (only if sent on paper): [signature].
Other ways to ask
- Send the model wording by email.
- Use Support from your account.
- Include enough information to locate the order.
- Read the customer terms